In this blog post, we want to take the opportunity to describe what you get when you are a customer with us. Among many other things, you can count on environmentally sustainably produced clothes, classic design, fast deliveries and personal service.
We promise you this when it comes to producing clothes:
• To do our utmost to produce as environmentally friendly as possible
• To keep collection production small – less waste, less energy, less impact
• To use GOTS certified suppliers that share our view on sustainability
• To be material aware, using only organic cotton and recycled polyester
• To use classic design as a strength. Timeless garments, made to last and offer a long life of use. Loved by you, and perhaps inherited by others
• To keep family values, with garments for babies, children and adults – how meaningful it is to match and share
• To offer a way for you to support the second hand market by selling back ebbe clothes via our service RE:bbe, read more about how it works here.
Our Delivery and Returns Promise:
• To provide free shipping on all orders over 150 € (countries within EU), 12 € in shipping on orders under 150 € (countries within EU). See shipping costs for countries outside EU here
• To ship your order with speed from our warehouse in Malmö - usually the same day you place the order, which means you don't have to wait more than a couple of days for your new favorite garments
• To guarantee your right to exchange for 30 days after purchase (remember that the item must be returned in its original packaging with all hang tags still attached)
• To provide prompt refunds, made within one week
• To keep your shopping experience safe and secure with our Klarna collaboration
Our Customer Service Promise:
• To value and care for our customers and ebbe community
• To maintain fast and personal service regarding everything from size guidance to material information and any questions you may have
By choosing ebbe, you are supporting a Swedish created, environmentally conscious, sustainable family brand, designed in Malmö. Made for you.
It warms our heart. ❤️